- Contact Details
Footplate Equipment LimitedTelephone
- 28 Day Return Period
It is easy to be wise after the event and for this reason Footplate Equipment Ltd are happy to help through our 28 day return policy.
If within 28 days of purchase, for any reason you find that your recent purchase is not quite what you wanted, then Footplate Equipment Ltd will replace it, or offer a credit note, or refund your unsuitable purchase to equal value. This is provided the goods remain in their original condition, unopened and unused and are returned to us accompanied by all packaging and accessories they came with. If clothing is returned with evidence of pet hairs or smoking residues it will not be accepted. Hats to be accepted for return must only have been tried for size, and be unmarked.
We do ask that you telephone us first, so that we can agree to return and discuss a course of action. You will need to provide us with your proof of purchase, ideally by reference to the original order. Please refer to our current conditions of sale.
The customer must bear all the costs of returning any unwanted goods to Footplate Equipment Ltd and provide proof of delivery. We reserve the right not to accept the return of unwanted, non-defective goods after the 28 day period.
This does not affect your statutory rights.
- Unwanted Goods and Distance Selling Regulations
The Distance Selling Regulations give customers the right to change their mind and to cancel an order within seven working days. Reasonable care must be taken whilst the goods remain in your possession and goods must be adequately packaged when being returned back to Footplate Equipment Ltd. For customers whose transactions are covered by the Distance Selling Regulations, the seven day cooling off period is inclusive within our 28 day returns policy.
- Faulty or Defective Goods
If you experience any defect in your goods under normal use within a reasonable period of time after delivery and which are due to faulty materials, workmanship or design, this will be made good by Footplate Equipment Ltd either by repair, or replacement, or by refund.
The defective goods should be returned together with a valid proof of purchase and wherever possible the original packaging. Footplate Equipment Ltd reserve the right to inspect any goods returned prior to making good.
When returning goods, please take all reasonable care to ensure that all items are suitably packaged and the goods are protected when being returned.